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Privacy Policy

Last updated: 07/06/2026

Solutions IT (“we“, “us” or “our“) is committed to providing quality products and services to you, and this policy sets out our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies, or could reasonably identify, an individual. Examples of Personal Information we collect include names, addresses, email addresses and telephone numbers.
 
This Personal Information is obtained in a number of ways, including through correspondence, by telephone, by email, through our website (www.solutionsit.com.au), from your organisation, from publicly available sources, through cookies, and from third parties. We do not guarantee the content or privacy practices of any third-party websites linked from our site.
 
We collect your Personal Information for the primary purpose of providing our products and services to you, communicating with you and our clients, and for marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our marketing communications at any time by using the unsubscribe facility in our communications or by contacting us in writing.
 
When we collect Personal Information, we will, where appropriate and practicable, explain to you why we are collecting it and how we plan to use it.

Sensitive Information

Sensitive Information is defined in the Privacy Act to include information or an opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or professional body, sexual orientation, criminal record or health information.
 
Sensitive Information will be used by us only:
  • for the primary purpose for which it was obtained;
  • for a secondary purpose that is directly related to the primary purpose; or
  • with your consent, or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Cookies

We use cookies to improve your experience when using our website. Some cookies are required for technical reasons in order for our website to operate, which we refer to as “essential” or “strictly necessary” cookies. Other cookies allow us to understand how visitors use our website and to measure and improve its performance, and may be used for analytics and to tailor content. The types of cookies we may use include essential, performance and functionality, analytics, and social networking cookies.
 
You can decide whether to accept or reject cookies by setting or amending your web browser controls. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas may be restricted.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances, including the following:
  • to our employees, contractors and related entities who require it to perform their roles;
  • to third-party suppliers and service providers who assist us to deliver our products and services;
  • to third parties where you consent to the use or disclosure; and
  • where required or authorised by law.
Some of our service providers may be located outside Australia, or may store or process Personal Information overseas. Where we disclose Personal Information overseas, we take reasonable steps to ensure that the recipient handles it in a manner consistent with the APPs.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, interference and loss, and from unauthorised access, modification or disclosure.
 
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, we may retain some Personal Information for as long as required to meet our legal, regulatory and business obligations.
 
If a data breach involving Personal Information is likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

Access to and Correction of your Personal Information

You may access the Personal Information we hold about you and request that we update or correct it, subject to certain exceptions. If you wish to access or correct your Personal Information, please contact us in writing.
 
We will not charge a fee for your access request, but may charge a reasonable administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is accurate, complete and up to date. We will take reasonable steps to ensure this is the case. If you find that the information we hold is inaccurate or out of date, please advise us as soon as practicable so we can update our records.

Complaints and Enquiries

If you have any queries or complaints about how we handle your Personal Information, please contact us using the details below. We will investigate and aim to respond within a reasonable time. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au, phone 1300 363 992).

Policy Updates

This policy may change from time to time and the current version is available on our website. The “Last updated” date above indicates when it was last revised.

Contact Us

Solutions IT Unit 6, 51 Kewdale Road, Welshpool WA 6106 Email: info@solutionsit.com.au Phone: 08 6241 2550