The Challenge
Nascha has a strong commitment to helping people with disabilities live the lifestyle of their choice. To be able to ensure that staff and clients were well supported, they needed to overcome significant IT challenges, such as outdated IT infrastructure, limited remote work capabilities, and hindrances due to a server-based system.
“We were struggling with our IT systems for a long time. We had frequent issues almost everywhere, which made it hard to collaborate and communicate with our staff and service users. We felt frustrated with the system, which often took days or weeks to be looked at,“ said Christopher Goh, Quality and Compliance Manager – Nascha.
The challenges faced by Nascha included an unreliable internet connection, email systems, and file storage, leading to difficulties in remote document access and sharing, thereby hindering effective collaboration and communication. Moreover, a low level of cyber awareness and security practices left the organisation susceptible to data breaches and compliance risks. Additionally, the inadequate IT support further amplified these issues, affecting daily operations and staff satisfaction levels.
Solutions IT Approach
Solutions IT, the new partner of Nascha since 2023, was engaged to overhaul the entire IT infrastructure, transitioning the organisation to Microsoft 365 and cloud-based systems. A personalised and comprehensive managed IT service was provided, including cybersecurity, cyber awareness training, and full IT support.
“Solutions IT staff are very professional and knowledgeable. They understood our needs and challenges, and provided us with a personalised solution. They migrated us to Microsoft 365 and cloud-based systems, which gave us the flexibility and security we needed. They also trained us on how to use the new tools and how to be more cyber aware. They are always available and responsive whenever we need their help,“ said Christopher.
Microsoft 365 was integrated to facilitate remote work, enhance collaboration with tools like Microsoft Teams, and strengthen version control for shared documents. Additionally, cyber awareness training and enhanced security measures were put in place to comply with new regulations, ensuring data protection and instilling peace of mind. This proactive approach led to a notable enhancement in IT support responsiveness, directly improving daily operations and boosting staff satisfaction levels.
The Result
The transition to Microsoft 365 and cloud-based systems was a success, bringing positive outcomes for the organisation, such as:
- Increased productivity and efficiency, as staff could work from anywhere and access documents easily.
- Improved collaboration and communication, as staff could use Teams to chat, call, and share files.
- Enhanced security and compliance, as data was protected by encryption, multi-factor authentication, and backups.
- Higher staff satisfaction and retention, as staff felt supported and valued by the responsive IT support.
“We saw a huge improvement in our productivity and efficiency. We could work from anywhere, whether it was from home, from the office, or from the field. We could access and share our documents easily, without worrying about losing or overwriting them. We could also communicate and collaborate better with our staff and service users, using Teams. Now, we feel more connected and engaged.“ – Christopher Goh, Nascha
Through Microsoft 365 and the support from Solutions IT, Nascha is free from worries of the present and now looking closely into their future, planning to modernise their client management system and making it more accessible for support workers through mobile devices. They are also focusing on increasing their online presence and slowly growing their organisation while maintaining their core values.
Why Solutions IT?
Solutions IT doesn’t offer just a quick fix, they provide personalised IT solutions that align with your organisation’s specific challenges and goals. By understanding Nascha’s unique requirements, Solutions IT successfully overhauled their IT infrastructure, ensuring enhanced productivity, security, and staff engagement. “Solutions IT was a game-changer for us. They transformed our IT infrastructure, leading to improved productivity, security, and staff satisfaction. They were also very supportive and responsive, providing us with full the IT support and guidance that organisations like us should receive. They were more than just an IT provider, they were our partner,“ said Christopher.
Expertise in Microsoft 365 and Cloud-Based Systems
With a deep understanding of cutting-edge technologies like Microsoft 365 and cloud-based systems, Solutions IT enabled Nascha to transition seamlessly towards modern IT solutions. This shift empowered Nascha with enhanced flexibility, security, and accessibility, enabling staff to work efficiently from any location.
Proactive Cybersecurity Measures
Solutions IT goes beyond mere IT support; they prioritise cybersecurity to safeguard your data and operations. Through comprehensive cybersecurity measures and ongoing cyber awareness training, Solutions IT ensures that your organisation remains protected from potential risks and compliance issues.
Responsive and Reliable IT Support
One of the key highlights of partnering with Solutions IT is their unwavering commitment to providing responsive and reliable IT support. Nascha experienced a notable improvement in IT support responsiveness, directly impacting daily operations and staff satisfaction levels positively.
Future-Forward Approach
By leveraging Solutions IT’s expertise, Nascha was not only able to overcome present IT challenges but also gained the ability to plan strategically for the future. Solutions IT empowered Nascha to focus on modernising their systems, enhancing online presence, and fostering steady organisational growth while preserving core values.
